|
TIMEHOST WEB HOSTING
SERVICE AGREEMENT
(last updated April 12th, 2006)
The services that TIMEHOST WEB HOSTING (the “Company”) provides to you are
subject to this Service Agreement (“SA”). You will hereinafter be referred to as
“Customer,” the scope of which definition will include, without limitation, your
agents, employers, and employees. This SA, in addition to any Order Form (as
defined below) and any other specific agreement for Company Services (as defined
below) between Customer and the Company, represents the complete understanding
and agreement between the Company and Customer. Except when expressly agreed to
the contrary in writing signed by an authorized representative of the Company,
this SA supersedes any other agreement, whether written, oral, by conduct, or
otherwise.
THE COMPANY RESERVES THE RIGHT TO UPDATE THE SA AT ANY TIME WITHOUT NOTICE TO
CUSTOMER. ANY SUCH CHANGE OR DISCONTINUANCE WILL LEGALLY BIND CUSTOMER FROM THE
TIME WHEN THE COMPANY PUBLISHES AN UPDATED VERSION OF THE SA ON THE WEB SITE. IT
IS CUSTOMER’S SOLE RESPONSIBILITY, AND IT IS NOT THE COMPANY’S RESPONSIBILITY
WHATSOEVER, TO ENSURE THAT CUSTOMER IS UP-TO-DATE ON THE MOST CURRENT VERSION OF
THE SA.
The most current version of the SA can be reviewed by clicking on the “Terms of
Use” hypertext link located at the bottom of the Company’s web site (the “Web
Site”) pages.
THE ELECTRONIC SUBMISSION OF CUSTOMER’S “ORDER FORM”, OR CUSTOMER’S USE OF ANY
COMPANY SERVICES, WILL IMMEDIATELY AND AUTOMATICALLY CONSTITUTE CUSTOMER’S
ACCEPTANCE OF THE SA AND WILL BIND CUSTOMER TO THE SA ACCORDINGLY. CUSTOMER
REPRESENTS AND WARRANTS THAT CUSTOMER HAS READ THIS SA THOROUGHLY, HAS HAD
SUFFICIENT OPPORTUNITY TO SEEK LEGAL COUNSEL OR HAS WAIVED SUCH OPPORTUNITY, AND
THEREFORE CLEARLY UNDERSTANDS AND AGREES TO ALL THE TERMS AND CONDITIONS
CONTAINED IN THIS SA.
The Company will provide Company Services to Customer in exchange for fees and
full compliance with the following terms and conditions:
1. PROVISION OF COMPANY SERVICES
a. Company Services Defined. “Company Services” include the following:
(i) any act of preparing, setting up, connecting, maintaining, terminating, or
reconnecting “Customer’s Account” (which definition includes all billing data
related to Company Services and the space on the particular Web server that the
Company provides to Customer for the purpose of providing Company Services to
Customer);
(ii) any act, or provision of any service, by the Company to Customer related to
web hosting and domain name registrations (including server usage and technical
support), regardless of duration and whether paid for or not;
(iii) any access or use related to the Web Site, including the Web Site itself;
(iv) any other service mentioned in the SA;
(v) any other service provided by the Company to Customer, whether used or not;
(vi) any other service related to the Company that is used by Customer, whether
offered or provided by the Company to Customer.
b. Amendment of Fees & Charges. The Company may amend the fees and/or charges
for any Company Services without prior notice to Customer.
c. Management & Backup of Data. Except where the Company has expressly agreed in
writing to the contrary, Customer is solely and entirely responsible, and the
Company is in no way responsible, for the management and backup of all Customer
data.
d. Maintenance Windows. Customer acknowledges and agrees to the weekly scheduled
maintenance windows, which the Company may perform at least every week. Customer
understands and agrees that during a scheduled maintenance window, any or all
Company Services may be unavailable. Customer further understands and agrees
that the Company has the right to conduct an emergency maintenance window at any
time, during which any or all Company Services may be unavailable.
e. Domain Name Registrations. Company Services related to the registration of a
domain name is limited to the submission of the registration request to the
appropriate registrar. THERE IS NO GUARANTEE, AND THE COMPANY SPECIFICALLY
DISCLAIMS ANY SUCH GUARANTEE, THAT A PARTICULAR APPLICATION FOR A DOMAIN NAME
WILL BE ACCEPTED, APPROVED, OR REGISTERED. It is Customer’s sole responsibility
to provide accurate information and to notify the appropriate registrar
directly, and NOT the Company, about any change to the original information.
g. Third Party Services or Products. Customer acknowledges and agrees that any
recommendation made by the Company’s employees for services or products
ancillary to Company Services are the recommendations of that employee only and
not of the Company. The Company does not warrant the integrity or quality of the
services or products provided by such third parties. Customer agrees to hold the
Company, any third party entity related to the Company (including third party
vendors), and the Company’s executives, directors, officers, attorneys,
managers, employees, consultants, contractors, agents, parent companies,
subsidiaries, and co-subsidiaries (herein and hereinafter meaning any company
owned by the same parent company, whether partially or wholly) harmless from and
against any and all liabilities, losses, costs, judgments, damages, claims, or
causes of action, including any and all legal fees and expenses arising out of
or related to Customer’s reliance on any recommendation made by an employee of
the Company regarding services or products ancillary to Company Services.
h. The Company’s Right of Refusal & Termination. The Company may, at its sole
discretion, refuse Company Services to any Customer (whether potential, new, or
existing) and/or terminate the supply of Company Services to Customer
immediately, with or without any prior notice, if the Company deems Customer to
be in breach of the SA, notwithstanding that Customer may be in breach of any
other agreement by complying with the SA.
2. USE OF COMPANY SERVICES
a. Customer’s Account. Only Customer may use Customer’s Account, which is
defined as including all billing data related to Customer Services and the space
on the particular Web server that the Company provides to Customer for the
purpose of providing Company Services to Customer. Customer may not transfer,
sell, lease, rent, or assign, in any way, any part or whole of Customer’s
Account and/or Company Services to any party, unless Customer obtains the
Company’s prior written consent.
b. Customer’s Password. Customer agrees to maintain a secure password
(“Customer’s Password”) to Customer’s Account, as approved and accepted by the
Company. Customer is solely responsible for changing and maintaining Customer’s
Password as required to ensure secure access to Customer’s Account. Customer is
also solely responsible, and the Company is in no way responsible, for ensuring
the confidentiality and secrecy of Customer’s Password. If Customer forgets or
loses Customer’s Password or requires a new password, Customer agrees to abide
by all the security measures and procedures that the Company may implement and
require of Customer, including Customer’s provision to the Company of valid
identification, credit card number. Customer understands and agrees that if
Customer does not comply with or does not satisfy (in the Company’s sole
discretion) the Company’s security and identification verification procedures,
then the Company reserves the right to refuse any or all of Customer’s inquiries
and/or requests as they relate to Company Services and/or Customer’s Account.
c. Ownership of Customer’s Account & Customer’s Web Site. CUSTOMER ACKNOWLEDGES,
WARRANTS, AND AGREES THAT THE LEGAL OWNER OF CUSTOMER’S ACCOUNT WILL BE THE
INDIVIDUAL, COMPANY, OR ENTITY WHOSE NAME IS LISTED IN THE COMPANY’S DATABASE AS
THE OWNER OF CUSTOMER’S ACCOUNT (“ACCOUNT OWNER”). ONLY THE ACCOUNT OWNER MAY
MAKE MODIFICATIONS, INCLUDING CHANGE OF OWNERSHIP, TO CUSTOMER’S ACCOUNT,
SUBJECT TO THE COMPANY’S WRITTEN CONSENT. CUSTOMER FURTHER ACKNOWLEDGES AND
AGREES THAT THE LEGAL OWNER OF THE WEB SITES HOSTED UNDER CUSTOMER’S ACCOUNT
WILL BE THE ACCOUNT OWNER, EXCEPT WHERE CUSTOMER’S CUSTOMERS OWN THE WEB SITES.
CUSTOMER WILL FULLY COOPERATE WITH AND ABIDE BY ANY AND ALL OF THE COMPANY’S
SECURITY MEASURES AND PROCEDURES (INCLUDING CUSTOMER’S PROVISION TO THE COMPANY
OF VALID IDENTIFICATION, CREDIT CARD NUMBER) IN THE EVENT OF ANY CONFLICT WITH
REGARDS TO THE OWNERHIP OF CUSTOMER’S ACCOUNT AND/OR WEB SITES.
d. Customer’s Lawful and Ethical Use. Customer agrees to use the Company
Services as permitted by applicable laws (including, without limitation, local,
provincial, state, and federal laws) and in a manner that is not unethical,
libelous, or contrary to public or Company policy.
e. Customer’s Warranty, Liability, & Indemnification. Customer acknowledges and
agrees that the Company will be the sole determinant of whether or not Customer
is in breach of the SA. Customer is solely responsible for any legal liability
arising out of, or relating to, Customer’s use of Company Services. Customer
represents, warrants, and covenants to the Company that Customer holds the
necessary rights to use, or permit to use, any item used through any of the
Company Services, and that the use, reproduction, distribution, transmission, or
display of any data to the public, and any material to which the public can link
or access, or any aspect of Company Services made available to the public
through Customer, does NOT and will NOT:
(i) violate or potentially violate any right of any third party, including
copyrights, patents, trademarks, trade secrets, or other proprietary rights;
(ii) constitute or potentially constitute violations, including false
advertisement, unfair competition, defamation, invasion of privacy, invasion of
rights, and discrimination;
(iii) cause or potentially cause any dispute or legal action/proceeding;
(iv) contain or potentially contain any material that is unlawful, harmful,
fraudulent, libelous, slanderous, threatening, abusive, harassing, defamatory,
vulgar, obscene, profane, hateful, or otherwise offensive;
(v) contain or potentially contain any material that is racially, ethnically,
disputatiously, argumentatively, or ethically objectionable; or
(vi) contain any other material that would constitute a criminal offense, give
rise to civil liability, or otherwise violate any applicable law (including
export control laws).
Customer agrees to indemnify and hold harmless the Company, any third party
entity related to the Company (including third party vendors), and the Company’s
executives, directors, officers, attorneys, managers, employees, consultants,
contractors, agents, parent companies, subsidiaries, and co-subsidiaries from
and against any and all liabilities, losses, costs, judgments, damages, claims,
or causes of action, including any and all legal fees and expenses arising out
of or relating to Customer’s breach of any provision of the SA or any other
third party claim with respect thereto.
f. Customer’s Prevention of Corruption. Customer must actively endeavor to
prevent any corruption of the Company’s systems, including viruses. The Company
reserves the right to run anti-virus programs, at the Company’s sole discretion,
to minimize potential and actual damages.
g. Other Prohibited Conduct. Customer must not commit or permit any reverse
engineering, reverse assembling, disassembling, reverse compiling, or
decompiling, or any attempt to derive source code from, any prototypes,
hardware, software, or other tangible objects provided to Customer by the
Company.
h. Mandatory Upgrades. If the Company, in its sole discretion, deems Customer or
Customer’s Account to be adversely affecting the Company’s server performance or
network integrity, or Customer’s Account is consuming use of bandwidth or disk
space above the allowance specified in Customer’s particular service package,
then the Company may request of Customer, and Customer must comply with such
request, to upgrade Customer’s Account to a service package that would, in the
Company’s sole discretion, adequately accommodate the use, consumption, and
other requirements of Customer’s Account and accommodate the Company’s provision
of Company Services to Customer’s Account. Any and all downgrades of service
packages are subject to the Company’s sole approval and applicable fees.
i. Other Parties’ Permission & Policies. Customer’s use of networks, computing
resources, or other services from other parties is also subject to those
parties’ respective permission and usage policies. In the event of any conflict
between the usage policies of the other parties and the SA, the SA will prevail
and Customer will comply with the SA.
j. Domain Name Registrations. Customer agrees that by submitting to the Company
an Order Form for domain name registration, Customer represents and warrants
that the information submitted therein is true, accurate, and complete, and that
any and all future changes to this information will be provided to the
appropriate registrar in a timely manner. Customer also acknowledges and agrees
that any submission of an Order Form for domain name registration does not
confer immunity from objection to either the registration or use of the domain
name.
k. Other Registry/Registrar Policies. Upon Customer’s registration of a domain
name with any registry or registrar, Customer will also be subject to the usage
policies of that registry or registrar. In the event of any conflict between the
usage policies of the particular registry or registrar and the SA, the SA will
prevail and Customer will comply with the SA.
3. CUSTOMER’S ABUSE AND BREACH
a. Customer’s Abuse Defined. Any abuse of Company Services is a breach of the SA
('Customer's Abuse'). Determination of what constitutes Customer's Abuse will be
at the sole discretion of the Company. Customer's Abuse includes Customer's use
of Company Services to engage in criminal activities (including child
pornography and fraud), infringement of third party intellectual property
rights, display or communication of vulgar, offensive, defamatory, or
threatening materials, use of Company Services that disrupts the normal use of
Company Services for other customers of the Company or Customer's customers,
spawning processes, consuming excessive amounts of memory, CPU and/or bandwidth,
spamming or mass e-mailing (whether or not it overloads a server or disrupts
service to the Company's customers), unauthorized access to or use of data,
systems, or networks (including any attempt to prove, scan or test the
vulnerability of a system or network, or to breach security or authentication
measures without express authorization of the owner of the system or network),
and interference with the Company's provisions of Company Services to any user
(including mail bombing, flooding, deliberate attempts to overload a system, and
broadcast attacks). Without limiting the scope of the foregoing, the Company
specifically forbids the storage of illegal or pirated software, the use of any
type of IRC bot and/or proxy, the storage or use of any type of software
intended for hacking or cracking purposes, the storage or sale of unsolicited
bulk e-mail lists intended for spamming or resale purposes, and the forging of
any TCP-IP packet header or any part of the header information in an email or a
newsgroup posting. Customer understands, acknowledges, and agrees that
Customer's Abuse is just cause for the Company to immediately terminate this SA
and any and all provision of Company Services to Customer.
b. Spamming. Customer understands and acknowledges that the Company has a
zero-tolerance policy against the sending of unsolicited bulk e-mails and/or
commercial messages over the Internet (“Spam” or “Spamming”), which definition
also includes maintaining an open SMTP policy, engaging in Spamming using the
services of another Internet service provider (“ISP”) or Internet presence
provider (“IPP”) and referencing in the Spam a web site hosted on the Company’s
server, and selling or distributing software on a web site that facilitates
Spamming and resides on a server of the Company. Spamming is strictly prohibited
under the SA and is just cause for the Company to terminate this SA and any and
all provision of Company Services to Customer.
c. Disciplinary Measures. In the event of Customer’s Abuse, the Company may
implement, at the Company’s sole discretion, any disciplinary measure, including
warning, suspension, or termination of Customer’s Account and all provision of
Company Services to Customer. If Customer has been suspended, and the Company
chooses to repeal the suspension, the Company may, at its sole discretion,
charge Customer a reconnection charge before the Company provides any further
Company Services to Customer. Customer acknowledges and agrees that if a
Customer’s Account has been suspended or placed on hold, the Company may
redirect visitors of the particular Customer’s web site to the Company’s
technical support web page. Customer further agrees to indemnify and hold
harmless the Company, any third party entity related to the Company (including
third party vendors), and the Company’s executives, directors, officers,
attorneys, managers, employees, consultants, contractors, agents, parent
companies, subsidiaries, and co-subsidiaries from and against any and all
liabilities, losses, costs, judgments, damages, claims, or causes of action,
including any and all legal fees and expenses arising out of or relating to the
Company placing Customer’s Account on hold.
d. Monitoring. The Company reserves the right, and Customer consents, to the
Company monitoring Company Services and the content on Customer’s web site(s) to
determine whether or not Customer is using Company Services in compliance with
the SA. However, Customer understands and acknowledges that the Company does not
monitor Customer’s communications, activities, or web site content as a general
practice, and the Company expressly disclaims that it maintains any such general
practice.
e. Misclassification. Customer acknowledges that Customer’s activity may be
misclassified as Customer’s Abuse. A Customer who believes that Customer’s
activity has been misclassified may appeal to the Company’s Technical Support
Manager. Determination of whether or not Customer’s activity is indeed
Customer’s Abuse is at the Company’s sole discretion. Customer further agrees to
hold harmless the Company, any third party entity related to the Company
(including third party vendors), and the Company’s executives, directors,
officers, attorneys, managers, employees, consultants, contractors, agents,
parent companies, subsidiaries, and co-subsidiaries from and against any and all
liabilities, losses, costs, judgments, damages, claims, or causes of action,
including any and all legal fees and expenses arising out of or relating to the
Company misclassifying Customer’s activities as Customer’s Abuse.
f. Breach of the SA. Customer agrees to report to the Company any breach of the
SA by Customer, any other customer of the Company, or anyone else using Company
Services or associated with the Company. If Customer is unsure of whether or not
a particular activity constitutes a violation of the SA, Customer must notify
the Company and the Company may make such determination. The final determination
of what constitutes breach of the SA will be at the Company’s sole discretion.
g. Civil &/or Criminal Liability for Breach. CUSTOMER ACKNOWLEDGES AND AGREES
THAT ANY BREACH OF THE SA BY CUSTOMER MAY RESULT IN CIVIL ACTION AND/OR CRIMINAL
PROSECUTION.
4. TERMINATION
a. Cause for Termination. CUSTOMER UNDERSTANDS, ACKNOWLEDGES, AND AGREES THAT IF
THE COMPANY DEEMS CUSTOMER TO BE INVOLVED, IN ANY WAY, IN ANY BREACH OF THE SA
THE COMPANY RESERVES THE RIGHT TO IMMEDIATELY TERMINATE, WITHOUT ANY PRIOR
NOTICE TO CUSTOMER, THE SA AND COMPANY SERVICES TO CUSTOMER. THE COMPANY WILL
NOT IN ANY WAY BE LIABLE TO CUSTOMER, AND CUSTOMER WILL MAKE NO CLAIM AGAINST
THE COMPANY, FOR TERMINATING THE SA OR COMPANY SERVICES TO CUSTOMER AS PROVIDED
HEREIN.
b. Bankruptcy & Insolvency. In the event Customer becomes insolvent or any
bankruptcy petition is filed by Customer or any third party against Customer,
this SA will automatically terminate and the Company may immediately terminate
Company Services to Customer without prior notice and/or any penalty whatsoever.
Customer further consents to the grant of relief from any automatic stay of
proceedings against the Company in such event.
5. INDEMNIFICATION
CUSTOMER AGREES TO PROTECT, DEFEND, HOLD HARMLESS, AND INDEMNIFY THE COMPANY,
ANY THIRD PARTY ENTITY RELATED TO THE COMPANY (INCLUDING THIRD PARTY VENDORS),
AND THE COMPANY’S EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS,
EMPLOYEES, CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, AND
CO-SUBSIDIARIES FROM AND AGAINST ANY AND ALL LIABILITIES, LOSSES, COSTS,
JUDGMENTS, DAMAGES, CLAIMS, OR CAUSES OF ACTIONS, INCLUDING ANY AND ALL LEGAL
FEES AND EXPENSES, ARISING OUT OF OR RESULTING IN ANY WAY FROM CUSTOMER’S USE OF
COMPANY SERVICES.
6. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT, AND UNDER NO
THEORY OF LAW OR EQUITY, WILL THE COMPANY (INCLUDING THE COMPANY’S EXECUTIVES,
DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS,
AGENTS, PARENT COMPANIES, SUBSIDIARIES, CO-SUBSIDIARIES, AFFILIATES, THIRD-PARTY
PROVIDERS, MERCHANTS, LICENSORS, OR THE LIKE) OR ANYONE ELSE INVOLVED IN
CREATING, PRODUCING, OR DISTRIBUTING COMPANY SERVICES, BE LIABLE FOR THE LOSS OF
A DOMAIN NAME, OR ANY BUSINESS OR PERSONAL LOSS, REVENUE DECREASE, EXPENSE
INCREASE, COST OF SUBSTITUTE PRODUCTS AND/OR COMPANY SERVICES, OR ANY OTHER LOSS
OR DAMAGE WHATSOEVER, OR FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL, PUNITIVE OR
INDIRECT DAMAGES OF ANY KIND – EVEN IF THE COMPANY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES – (I) ARISING OUT OF ANY USE OF OR INABILITY TO USE
ANY COMPANY SERVICES, OR (II) RELATED TO THE COMPANY’S MIGRATION OR MOVEMENT OF
ANY EQUIPMENT BELONGING TO THE COMPANY. THE COMPANY’S TOTAL CUMULATIVE
LIABILITY, IF ANY, TO CUSTOMER, OR ANY THIRD PARTY, FOR ANY AND ALL DAMAGES,
RELATED TO THE SA OR CUSTOMER SERVICES, INCLUDING THOSE FROM ANY NEGLIGENCE, ANY
ACT OR OMISSION BY THE COMPANY OR THE COMPANY’S REPRESENTATIVES, OR UNDER ANY
OTHER THEORY OF LAW OR EQUITY, WILL BE LIMITED TO, AND WILL NOT EXCEED, THE
SETUP FEE OR THE MONTHLY FEES PAID BY CUSTOMER FOR COMPANY SERVICES, WHICHEVER
IS GREATER.
7. DISCLAIMER
a. No Warranties. EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS SA, NO
ADVICE, WHETHER WRITTEN, ORAL, OR OTHERWISE, THAT IS GIVEN BY THE COMPANY, ITS
EMPLOYEES, AGENTS, LICENSORS, OR THE LIKE, WILL CREATE A WARRANTY AND ANY
RELIANCE ON SUCH INFORMATION OR ADVICE BY CUSTOMER WILL BE AT CUSTOMER SOLE
RISK, AND THE COMPANY WILL IN NO WAY BE LIABLE TO ANYONE FOR SUCH RELIANCE.
b. Backup of Data & Insurance. CUSTOMER ACKNOWLEDGES AND AGREES THAT IT IS
CUSTOMER’S SOLE RESPONSIBILITY, AND THAT COMPANY IS IN NO WAY RESPONSIBLE, FOR
THE BACK UP OF CUSTOMER’S DATA AND FOR THE MAINTENANCE OF ADEQUATE INSURANCE IN
RELATION TO CUSTOMER’S EQUIPMENT.
c. Changes, Modifications, Movement, & No Backup of Data. CUSTOMER AGREES THAT
THE COMPANY MAY DISCONTINUE, UPGRADE, REPLACE, MODIFY, CHANGE, OR PHYSICALLY
MOVE IN ANY WAY, WITHOUT LIMITATION, ANY SOFTWARE, APPLICATION, PROGRAM, DATA,
HARDWARE, EQUIPMENT, OR PORTIONS OR COMPONENTS THEREOF, USED TO PROVIDE CUSTOMER
WITH COMPANY SERVICES. CUSTOMER UNDERSTANDS, ACKNOWLEDGES, AND AGREES THAT
CERTAIN CHANGES TO COMPANY SERVICES MAY AFFECT THE OPERATION OF CUSTOMER’S
PERSONALIZED APPLICATIONS AND CONTENT. THE COMPANY MAKES NO WARRANTY OF ANY
KIND, EITHER EXPRESS OR IMPLIED, REGARDING THE PERFORMANCE, CONDITION, OR
EXISTENCE OF ANY OF CUSTOMER’S PERSONALIZED APPLICATIONS AND CONTENT. CUSTOMER
ALSO AGREES THAT CUSTOMER IS SOLELY RESPONSIBLE, AND THE COMPANY IS NOT
RESPONSIBLE OR LIABLE IN ANY WAY, FOR ANY OF CUSTOMER’S PERSONALIZED
APPLICATIONS AND CONTENT, INCLUDING THE MANAGEMENT AND BACKUP OF ANY AND ALL
CUSTOMER DATA AND ADEQUATE INSURANCE OF CUSTOMER’S EQUIPMENT.
d. Systems Information. THE COMPANY MAKES NO WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, REGARDING THE QUALITY, ACCURACY, OR VALIDITY OF THE DATA
AND/OR INFORMATION AVAILABLE. USE OF INFORMATION OBTAINED FROM OR THROUGH THE
COMPANY IS AT THE SOLE RISK OF CUSTOMER.
e. Interconnecting Networks Information. CUSTOMER ACKNOWLEDGES THAT THE DATA OR
INFORMATION AVAILABLE THROUGH THE INTERCONNECTING NETWORKS MAY NOT BE ACCURATE,
AND THAT THE COMPANY HAS NO ABILITY OR AUTHORITY OVER THE DATA OR INFORMATION.
THE COMPANY MAKES NO WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, REGARDING
THE QUALITY, ACCURACY, OR VALIDITY OF THE DATA OR INFORMATION RESIDING ON OR
PASSING THROUGH THE INTERNCONNECTING NETWORKS. USE OF DATA OR INFORMATION
OBTAINED FROM OR THROUGH COMPANY SERVICES IS AT THE SOLE RISK OF CUSTOMER.
f. Third Party Licenses. CUSTOMER UNDERSTANDS AND ACKNOWLEDGES THAT THE COMPANY
MAKES A REASONABLE EFFORT TO PROVIDE CUSTOMER WITH TECHNOLOGIES, DEVELOPMENTS,
AND INNOVATIONS (COLLECTIVELY “TECHNOLOGIES”), PART OF WHICH ARE BEING LICENSED
OR CO-BRANDED FROM OR BY THIRD PARTY ENTITIES. HOWEVER, THE COMPANY MAKES NO
WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, REGARDING THE QUALITY,
ACCURACY, RELIABILITY, VALIDITY, OR CONTINUED EXISTENCE OF ANY OR ALL ASPECTS OF
SUCH TECHNOLOGIES. MOREOVER, THE COMPANY SPECIFICALLY DISCLAIMS ALL WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE FOR SUCH TECHNOLOGIES.
FURTHERMORE, CUSTOMER WILL NOT HOLD THE COMPANY, ANY THIRD PARTY ENTITY RELATED
TO THE COMPANY (INCLUDING THIRD PARTY VENDORS), OR THE COMPANY’S EXECUTIVES,
DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES, CONSULTANTS, CONTRACTORS,
AGENTS, PARENT COMPANIES, SUBSIDIARIES AND CO-SUBSIDIARIES LIABLE IN ANY WAY FOR
THE REVOCATION OF ANY LICENSE, WHICH HAS BEEN LICENSED TO THE COMPANY FROM OR BY
THIRD PARTIES, THAT RESULTS IN ANY ACTUAL OR POTENTIAL HARM, DAMAGE, COST,
EXPENSE, OR OTHERWISE TO CUSTOMER, CUSTOMER’S BUSINESS, CUSTOMER’S AFFILIATES,
CUSTOMER’S CUSTOMERS, OR ANYONE OR ANYTHING RELATED TO CUSTOMER. THE USE OF THE
TECHNOLOGIES OBTAINED FROM OR THROUGH THE COMPANY, OR ANY OTHER REFERRED THIRD
PARTY, WHETHER DIRECTLY OR INDIRECTLY, IS AT THE SOLE RISK OF CUSTOMER.
g. Non-Company Products. REGARDING NON-COMPANY PRODUCTS AND SERVICES, ANY
MENTION THEREOF, OR ANY STATEMENT RELATED THERETO, BY THE COMPANY, ANY THIRD
PARTY ENTITY RELATED TO THE COMPANY (INCLUDING THIRD PARTY VENDORS), OR THE
COMPANY’S EXECUTIVES, DIRECTORS, OFFICERS, ATTORNEYS, MANAGERS, EMPLOYEES,
CONSULTANTS, CONTRACTORS, AGENTS, PARENT COMPANIES, SUBSIDIARIES, AND/OR
CO-SUBSIDIARIES IS FOR INFORMATION PURPOSES ONLY AND DOES NOT CONSTITUTE AN
ENDORSEMENT OR RECOMMENDATION BY THE COMPANY OR THE INDIVIDUALS AND ENTITIES
LISTED IN THIS SECTION. THE COMPANY DISCLAIMS ANY AND ALL LIABILITIES FOR ANY
REPRESENTATION OR WARRANTY MADE BY THE VENDORS OF SUCH NON-COMPANY PRODUCTS OR
SERVICES.
8. PAYMENT
a. Billing Cycle. The billing or invoicing of Customer’s Account may vary
depending on various factors, including the date on which Customer becomes a
customer of the Company and the particular Company Services that the Company is
providing Customer. The Company’s provision of Company Services to Customer for
one (1) month will constitute one “Billing Cycle” which will begin on the same
day of each calendar month. The Billing Cycle will continue to renew each month
until the Company receives a “Cancellation Request” from Customer in accordance
with this SA. The first Billing Cycle for Customer’s Account will commence on
the day that the Company receives Customer’s Order Form. If the Company receives
the Order Form on or after the first day of a calendar month, then the Company
may pro-rate accordingly the charges and fees for that month. The Company
reserves the right to modify the Billing Cycle, at any time and without prior
notice, so that Customer may be billed or invoiced for Company Services more or
less frequently. Any period during which Customer’s account is suspended or on
hold will be included in the Billing Cycle.
b. Payment Due. Customer must ensure that the Company receives full payment for
Company Services before the beginning of each Billing Cycle, including the
initial Billing Cycle. Customer is solely responsible for ensuring that the
Company receives payment before the applicable due date. The Company may, at its
sole discretion, decide not to provide Customer with Company Services until the
Company receives full payment in advance.
c. Methods of Payment. Method of payment accepted by the Company is credit card,
check or money order, bank withdrawal and wire transfer. If Customer is paying
by check or money order, the payment must be sent to the Company’s address as it
appears on the Web Site. The Company will charge Customer a Thirty U.S. dollar
(US$30.00) service charge for each check that is not honored or for each credit
card payment that is charged back or any bank withdrawal declined due to
insufficient funds. Customer must adjust the payment to cover additional service
charges when sending wire transfers.
d. Delinquent Customer’s Account. Customer’s Account will be deemed “Delinquent”
if the Company does not receive payment for Company Services within seven (7)
days after the commencement of a Billing Cycle.
f. Penalties for Delinquent Customer’s Account. A Customer’s Account that is
Delinquent may be put on hold and Customer may be prevented from using
Customer’s Account. Delinquent Customer’s Account may have visitors redirected
from Customer’s web site to the Company’s technical support web page. A
Delinquent Customer’s Account that is unpaid for an entire Billing Cycle may, at
the Company’s sole discretion, have any or all files archived, purged, or
otherwise deleted. Customer’s Account will continue to occur charges (including
interest charges) while Customer’s Account is on hold.
g. Reconnection Charge. The Company may charge Customer, and Customer must pay,
a reconnection service charge of ten U.S. dollars (US$10.00) to remove the hold
on Customer’s Account and to remove Customer’s Account from Delinquent status.
h. Amendments. The Company may amend the fees and/or charges for any of the
Company Services without prior notice to Customer.
i. Applicable Taxes. The Company will charge Customer, and Customer must pay to
the Company, all applicable taxes, including any retroactive tax on past fees or
charges (whether already paid or not) in cases where the Company is under a
legal obligation to collect such tax from Customer. Customer is solely
responsible for any and all other taxes, which Customer is under a legal
obligation to pay.
9. CANCELLATION REQUESTS
a. Automatic Renewal. The SA will bind Customer, and Customer will be deemed to
have accepted the SA, upon the Company’s receipt of Customer’s Order Form. The
SA, and the particular service agreement(s) executed between Customer and the
Company (if any), will automatically renew upon expiration of the relevant
Billing Cycle until Customer makes a proper “Cancellation Request.”
b. Cancellation Request Defined. “Cancellation Request” means Customer’s
request, in accordance with this SA, to the Company to cease the provision of
Company Services for the particular Customer’s Account. For a valid Cancellation
Request that the Company will deem effective, Customer must make any and all
Cancellation Requests according to the following specifications:
A cancellation Request must be given by writing via facsimile, or by online
support ticket delivered to the Company’s Customer Service Department (Facsimile
Number & Internet address available on the Support Web Site). The Cancellation
Request must be received by the Company before 4:00 p.m. EST of the due day of
the particular pending invoice in order for the Cancellation Request to
processed; otherwise, the Company will automatically renew Customer’s Account
for the next Billing Cycle. CHARGES ARE NOT PRO-RATED WHEN CUSTOMER TERMINATES
CUSTOMER’S ACCOUNT WITH THE COMPANY.
(c). Full Payment Requirement. Customer’s Account must be PAID IN FULL before
any Cancellation Request will be considered effective.
10. IP ADDRESSES
The Company maintains control and ownership of any and all IP numbers and
addresses that may be assigned to Customer, and the Company reserves the right
to change or remove, at the Company’s sole discretion, any and all IP numbers
and addresses.
11. INTELLECTUAL PROPERTY
a. Company Web Site. Customer must not, without the Company’s express written
consent, copy, reproduce, republish, or otherwise use any material, in whole or
in part, that is located on the Web Site, including the Company’s sales and
marketing materials.
b. Trademark & Copyright Prohibition. Customer must not, without the Company’s
express written consent, use any of the Company’s trademarks, service marks,
copyrighted materials, or other intellectual property.
c. Misrepresentation. Customer must not, in any way, misrepresent Customer’s
relationship with the Company, attempt to pass itself off as the Company, or
claim that Customer is the Company.
12. CUSTOMER’S PRIVACY
Except as provided herein, the Company will keep confidential Customer’s
information or data collected as required by applicable laws. Customer
understands, acknowledges, and agrees that under urgent or emergency
circumstances, and/or as required by court order, official authority, police or
other law enforcement authority, or any applicable law or regulation, the
Company may make available Customer’s information or data to the relevant third
party. Customer further agrees that the Company may disclose and share
Customer’s information or data with the Company’s parent companies,
co-subsidiaries, and subsidiaries for internal purposes, including uses related
to Company Services, improvements to Company Services, extending special offers
to Customer, and referral commissions. Customer understands, acknowledges, and
agrees that Customer’s administrative contact information in relation to
Customer’s domain name registration is public information and the Company is
not, and will not, be obligated to safeguard such information and data from any
third party.
13. ASSIGNMENT AND AGENTS
a. Assignment. The rights and liabilities of both Customer and the Company
(collectively “the Parties”) under the SA will bind and inure to the benefit of
the Parties’ respective successors, executors, and administrators, as the case
may be. However, Customer may not assign or delegate Customer’s rights or
obligations under the SA, Order Form, or other agreement for Company Services
executed between the Parties, either in whole or in part, without the prior
written consent of the Company.
b. Bound as Principal. Customer agrees that Customer will always be bound as a
principal to the SA even if any contract or service agreement, including any
Order Form for domain name registration or web hosting, is executed by an agent
of Customer.
15. GOVERNING LAW AND SEVERABILITY
Any agreement, including the SA, Order Form, or other agreement for Company
Services, between the Company and Customer, will be governed by and construed in
accordance with the laws of the State of Florida, United States without
reference to its conflicts of laws principles. Customer agrees that any
litigation or arbitration between Customer and the Company will take place in
such jurisdiction, and Customer consents to personal jurisdiction and venue in
that jurisdiction. If any provision or portion of the agreement is found by a
court of competent jurisdiction to be unenforceable for any reason, the
remainder of that agreement will continue in full force and effect.
16. FORCE MAJEURE
Customer understands, acknowledges, and agrees that the Company will not be
liable for delays in its performance of the SA, Order Form, or other agreement
for Company Services caused by circumstances beyond the Company’s reasonable
control, including acts of God, wars, insurrection, civil commotions, riots,
national disasters, earthquakes, strikes, fires, floods, water damage,
explosions, shortages of labor or materials, labor disputes, transportation
problems, accidents, embargoes, or governmental restrictions (collectively
“Force Majeure”). The Company will make reasonable efforts to reduce to a
minimum and mitigate the effect of any Force Majeure. Notwithstanding anything
contained elsewhere herein, lack of finances will not be considered an event of
Force Majeure nor will any event of Force Majeure suspend any obligation of
Customer for the payment of money due hereunder.
17. WAIVER, MODIFICATION, & AMENDMENT
Any waiver, modification, or amendment of any provision of the SA, Order Form,
or other agreement for Company Services, initiated by Customer, will be
effective only if accepted in writing and signed by an authorized representative
of the Company.
18. COMPLETE AGREEMENT & EXCLUSIVITY
The SA, in addition to the Order Form and any other specific agreement for
Company Services between the Company and Customer, and including the recitals
contained in this SA, constitute the complete understanding and agreement
between Customer and the Company. Except when expressly agreed to the contrary
in signed writing by an authorized representative of the Company, the SA
supersedes any other written (including digitized/computerized) agreement, oral
agreement, and/or agreement by conduct. This SA, the Order Form, or any other
specific agreement for Company Services between the Company and Customer will
each be exclusively between the Company and Customer only and will not confer
any rights in any third party except as otherwise expressly provided in the SA.
19. INDEPENDENT LEGAL ADVICE
Customer represents and warrants that Customer has read this SA thoroughly, has
had sufficient opportunity to seek legal counsel or has waived such opportunity,
and therefore clearly understands and agrees to all the terms and conditions
contained in this SA.
|